FAQ - Parque das nações - Common Areas

1) Why are phone calls or meetings not allowed in the common areas?

To ensure a quiet environment for everyone, phone calls and meetings are not allowed in the common space. 

We provide comfortable soundproof phonebooths, specifically designed so that you can make your calls and meetings in complete privacy and without disturbing other customers.
2) What if all the phonebooths are occupied?

If all the phonebooths are occupied, please contact reception. We'll check the availability of meeting rooms for your calls or meetings, without any cost!

If there is no availability, we will accompany you to the phonebooths on the other floors.
3) Why can other people chat in the common areas and I can't?

It's natural for conversations to take place in communal areas, as they are spaces for interacting. However, if you think someone is talking loudly, you can suggest that they speak a little quieter or use one of the phonebooths. 

You don't feel comfortable to do that? No worries! Tell us, we can do it! ;)
4) I see other people making phone calls, why am I the only one being reprimanded when other customers are also on the phone?

Our aim is to ensure that everyone enjoys a comfortable and productive environment. 

It's possible that the Avila staff haven't noticed or that no-one thought they were bothering. On the other hand, the staff may have noticed your call at a time when you were more visible. 

If you see other customers in similar situations, you can politely ask them to use one of the phonebooths. 

You don't feel comfortable to do that? Please feel free to let us know so that we can act in accordance with our policies! ;)

If you don't feel bothered, you can choose not to intervene.
5) Why can't I eat outside food on floor 0?

We know that sometimes you might prefer to bring your own food.  However, this floor is home to the Avila Cafe, and as with all cafes, you are only allowed to consume products sold in this space!

Our mission is to offer a harmonious space that matches the delicious options we have available for you. :)

If you're a member of Avila Spaces, we have an alternative: on the 5th floor you'll find a kitchen equipped with a microwave and a lounge where you can have your meal comfortably.

Have you tried the Avila Cafe? We offer meals prepared with all the care and affection you deserve. 

We are happy to make your experience here even more special! :)
You are always welcome at Avila Spaces.

Thank you for your comprehension!

 

The Avila Spaces Team